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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

  1. What is your response time for inquiries?
    • We aim to respond to all inquiries within 24-48 hours. For urgent matters, please indicate so in your message.
  2. Can I request custom products or bulk orders?
    • Yes! We offer customization and wholesale options. Please reach out to discuss your specific needs.
  3. How do I track my order?
    • Once your order is shipped, you will receive a tracking number via email. You can use it to track your package online.
  4. What payment methods do you accept?
    • We accept major credit cards, PayPal, and other secure payment options during checkout. If you have any issues with payment, please contact us directly.

  5. Can I return or exchange an item?

    • Yes, we accept returns and exchanges within 14 days of purchase. Please contact us for assistance with your return or exchange.

  6. Do you offer gift packaging?

    • Yes, we offer gift packaging options. If you're purchasing a gift, please let us know during checkout, and we'll make sure it’s beautifully packaged.
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